With a talent for uncovering deep insights into user behaviours, my skills involves conducting research that reveals transformative insights to drive impactful design decisions. My decade-long career as a medical recruiter honed my skills in empathy, communication, and customer-centricity which is integral to my UX research approach. They enable me to understand and articulate the nuances of user experiences to transform feedback into actionable insights, inspiring user-friendly digital solutions and driving business success.